Technical Support Services

General IT Support: Hardware and software troubleshooting, system optimization, network configuration, cybersecurity consultation, and software management.

Streaming-Specific Support:

• OBS Studio, Streamlabs, and XSplit configuration
• Stream quality optimization (bitrate, resolution, encoding)
• Audio routing and mixing setup
• Multi-platform streaming configuration
• Capture card installation and troubleshooting
• Greenscreen and lighting setup assistance

Account & Platform Management

Account Setup & Configuration: Twitch, YouTube, and other platform account optimization, stream settings, and multi-platform integration.

Moderation Solutions:

• Bot setup (Nightbot, StreamElements, etc.)
• Custom command creation
• AutoMod and filtering configuration
• Moderator team training and guidelines development

Equipment & Hardware Services

Streaming Equipment Setup: Camera, microphone, audio interface installation, lighting systems, capture cards, dual PC configurations, and peripheral setup.

PC Building & Maintenance:

• Custom gaming/streaming PC builds
• Component selection and compatibility consultation
• System upgrades and repairs
• Performance benchmarking and optimization

Storage Solutions: NAS setup, cloud storage integration, backup solutions, and VOD archive management.

Creative & Branding Services

Brand Identity Development: Logo design, brand style guides, channel art, overlay and alert design, custom emotes and badges, sub alert animations, and panel graphics.

Video Production:

• Video editing for highlights and compilations
• Thumbnail creation and optimization
• Titles, lower thirds, and elements design
• Short-form content editing (TikTok, YouTube Shorts, Reels)
• Color grading and audio enhancement

Community Management Solutions

Discord Server Services:

• Server creation and structure design
• Bot integration (MEE6, Dyno, custom bots)
• Role hierarchy and permissions setup
• Welcome systems and verification flows
• Moderation training and community guidelines

*Most installs/services include education on proper use*

Service Delivery

Local Services (Edmonton, Alberta): In-person consultations, system builds, on-site equipment installation, hardware troubleshooting, and direct training sessions.

Remote Services (Worldwide):

• Virtual consultations via video call
• Remote desktop troubleshooting and configuration
• Digital asset delivery (graphics, videos, branding)
• Online training and knowledge transfer
• Ongoing remote support packages